Refund Policy

At Jenny Scott Sorrento we pride ourselves on the superior quality of our products. We want you to love what you've purchased. If something isn't right, let us know. If for any reason you are not happy with your purchase from Jenny Scott Sorrento we will gladly refund the purchase price, or exchange the item in accordance with our Return & Exchanges policy.

If a product is faulty or our description has been misleading or inaccurate we will gladly refund the cost of the item.

We will exchange or refund the item/s provided: 
1. All items are returned within 30 days of receipt. 
2. The product(s) must be as new, ie: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.

Email shop@jennyscottsorrento.com with the following details: your name, invoice number, product name, reason for return and a request for replacement, exchange or refund. Post the product(s) to the following address:

Jenny Scott Sorrento
109 Ocean Beach Road
Sorrento, Victoria 3943
Australia

Phone within Australia: 03 5984 0058
Phone from overseas: +61 3 5984 0058

Jenny Scott Sorrento cannot be held responsible for items lost or damaged in transit. Jenny Scott Sorrento will do everything possible to assist customers in recovering lost items or damage costs from Australia Post or other third party couriers.

Please note: Postage/shipping and handling of products is not refundable unless the product is deemed faulty.

REFUND FOR FAULTY GOODS
A refund will be issued via the same payment method used to purchase the product within 7 days of receipt of returned goods by Jenny Scott Sorrento. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.

If the exchange/return item received is due to a manufacturing fault, we will refund the cost of the return postage.

EXCHANGES
When exchanging an item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay the difference.


If the exchange/return item received is due to a manufacturing fault, we will refund the cost of the return postage.

LATE RETURNS
Returns outside our return period timeframes may be accepted at the discretion of Jenny Scott Sorrento.

COLOUR REPRODUCTION
We go to great effort to ensure that the colours reproduced in our product photos are as true to life as possible, but because the image that appears on a computer screen can vary widely depending on a monitor's display settings and manufacturer, sometimes garment colours may vary slightly from the images that appear on our site.

SUPPLY 

We reserve the right to refuse to supply any individual or company.

PRIVACY POLICY & SECURITY
Jenny Scott Sorrento is committed to keeping your personal data confidential and secure. We do not sell, rent or loan your personal information to others. 

Purchases via the Jenny Scott Sorrento website are handled by PayPal and therefore located within a secure server environment which utilises SSL (Secure Sockets Layer).